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[Webinar] Harnessing Agentforce for Automating Customer Support in Professional Insurance

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Join our webinar to explore practical ways AI can support Specialty Insurance businesses:

  • Automate Summaries: Quickly generate summaries for across the client relationship, claims, risks and account history to save time and ensure consistency.
  • Support Better Communication: Use AI assistance to draft clear, professional emails, customer service updates, and live chat responses.

Speakers

Barney Haywood – Co-Founder, Futureform

Barney never intended for CRM to become his career, but nearly two decades later, here he is as the co-founder of Futureform. After working with Siebel for a few years, his head was turned by Salesforce, and once his eyes were opened to the capability of the platform, there was no turning back. He has been a Salesforce consultant in the UK and US, working with many of the largest and smallest Wealth Managers, Asset Managers, and Private Equity firms. As Futureform grows, Barney is excited about building a motivated and enthused team to help our customers on their Salesforce journeys.

Robert Hughes – Consultant, Futureform

Robert is a seasoned professional with a strong background in sales and client-facing customer service, bringing a wealth of experience in understanding and addressing client needs. With over four years in the Salesforce ecosystem and an additional four years as an end user, Robert has developed a deep passion for automation and delivering innovative, client-focused solutions that drive business success. Outside of work, he enjoys staying active by going to the gym and engaging in gaming. Robert is also enthusiastic about endurance sports, particularly triathlon, where he constantly challenges himself to achieve new goals.